Policies/FAQs

At this time, we're only offering online costume reservations. Simply select the date/times you want to pick up and return your costume(s), then see which costumes/sizes are available for those dates. Once you've made your selection you can checkout online directly on our website. 

We are located in Rolesville, NC, and we currently only offer a contactless, porch pickup model. Therefore anybody local to our area in the Triangle/Raleigh area of North Carolina can rent from us as long as you're able to travel to our location to do the pickup and return.

On the day your rental period begins, you can get your costume(s) via contactless porch pickup at our residential Rolesville location. Costumes will be cleaned, packaged, and located on our front porch with your name on the outer package. You may simply come and pick up your package!

We don't offer a showroom or dressing room prior to reserving costumes. All rentals have to be booked online without trying on our costumes.

Most kids clothing and costumes fit true to size according to the child's age so sizing should be straightforward enough to figure out if you know your child's typical clothing size.

If you have questions about a specific costume's sizing before ordering, please contact us and we can answer questions, provide measurements, etc to make the booking process easier for you.

All sales are final after pickup, so if a costume doesn't fit we are unable to offer refunds since we provided the service of reserving it for you and prevented other families from renting that costume.

Yes...well...it depends. The price listed on our website is per week, which is the standard rental period. If you select pickup and return dates within a one-week period, then the listed price will be the price you pay (plus sales tax). If your selected rental period exceeds one week, even by a day or two, then you will be charged for the appropriate amount of weeks.

No, and no. There is no deposit required, refundable or nonrefundable. There's only one payment due, for the full amount, at the time of making the reservation online. Once your payment is made, you're free to come pick up your costume on pickup day. Nothing else is owed to pick up your costume!

This definitely depends on the season, as Halloween season will have more demand than other times of the year. That said, costumes during September-October should be booked asap to ensure availability, at least three weeks in advance. Year-round, when costumes are available, they can be reserved up to the same week.

No cash or checks at this time as we only accept online payments of credit/debit cards, apple pay, google pay, link, cashapp, or affirm.

No in person payments or walk-in customers. All reservations must be made online ahead of time and scheduled on our booking calendar to give us time to properly clean and package each costume.

We understand that plans change! We try to be flexible to accommodate changes, but please understand that last minute changes affect our workflow and still prevent other families from renting your costume after we provided the service of reserving and preparing it. That said, our policy is outlined below:

Cancellations made 21 days or more in advance of the reservation date are eligible for a full refund.

Cancellations made 7-21 days before the reservation date are not eligible for a refund, but will receive a store credit.

Cancellations made within 7 days of the reservation date are not refundable.

No, not at all! If you only need one costume at a time, that is totally fine! If you need 20 costumes at a time, that's totally fine, too! ;-)

We don't exactly have a set rental period as each rental is billed by the week, which you select when you make the reservation. For example if you select a 14-day rental period, you can keep the costume for those 14 days you selected, and you will be billed for a two-week rental at the time you book online.

If a costume is kept beyond its rental period, we will charge a daily fee and invoice you upon the return of the costume.

At this time we only offer a contactless porch pickup/return model. 

In the future we do plan to offer local delivery (for an additional fee).

All orders are final and can not be changed or edited once submitted.

If you need to add something to your order, you can simply place an additional order and we prepare both orders for you. 

If you need to change an item in your order, you'll have to contact us to have your order refunded. Then you can make the additional order for the new item(s).

We professionally clean each item after it's returned so there is no need to pre-wash items before returning. In fact, we prefer that you do not attempt to wash items in case damage is caused by washing machines, dryers, colors bleeding from other laundry, bleach stains, etc.

If there are stains that need immediate attention before the end of the rental period, we would appreciate if you wash the item alone on gentle cycle with a non-damaging stain remover, or handwash, and then tumble dry on low.

We understand that our items are already "secondhand" and that kids will be in possession of the costumes. Therefore minor wear and tear is to be expected over the years. We don't want you to sweat small damages.

If an item is damaged beyond wash or repair to the extent that it is no longer usable, we will invoice you for the cost to replace the item, and you may choose to keep the item if desired or we will discard the item.

Missing items must be replaced by the customer. We will invoice you for the cost to replace the item within 30 days. If the item is found and returned within those 30 days we will waive the invoice upon return of the item.

We only rent out items are in excellent, usable condition. However, we hope you understand that our costumes are by nature "secondhand" and that they are in the possession of kids while rented, so minor wear and tear is to be expected over the years. We do try to disclose all minor imperfections in our listings in the spirit of being transparent and so that you can make an informed decision before renting each costume.

If you notice any damages on your costumes that don't align with the descriptions listed on our website for that costume and that impede the use and enjoyment of the costume, please contact us right away and we can find a suitable replacement or offer a refund.